Frequently Asked Questions

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Answers to Common Questions About Our Products & Services

At Outside In Leisure Products, we are dedicated to providing clear, practical guidance to help you choose and care for your swimming pool, hot tub, or spa, as well as the pool table in your home. With that in mind, here are just a few of the common questions we get.

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What products and services do you offer?

We specialize in high-quality home leisure products and comprehensive equipment services. Our retail inventory features above-ground swimming pools, hot tubs and spas, pool tables, and a complete selection of premium filters, chemicals, toys, and replacement parts.

Where are your retail showrooms located?

We operate two convenient showroom locations in Upstate South Carolina: one in Greer, South Carolina (located at 308 E Frontage Road) and another in Anderson, South Carolina (1715 Pearman Dairy Road). We encourage homeowners to visit us in person to see our products and displays before making a final decision.

What areas do you serve?

Our team proudly serves homeowners throughout Upstate South Carolina and parts of Western North Carolina. Our primary service area includes Greenville, Spartanburg, Anderson, Simpsonville, Mauldin, Powdersville, Greer, Piedmont, and Fountain Inn, South Carolina, as well as Hendersonville, North Carolina.

How much industry experience does your team bring to the table?

We have over 25 years of experience serving our local communities in the pool and spa industry. This extensive background allows our factory-trained staff to easily identify high-quality craftsmanship and help you avoid unreliable, cheap imitations.

Why should I choose your company over a basic online retailer or big-box store?

Unlike online stores that leave you to handle setup alone, we provide a complete, factory-direct experience. We offer competitive pricing, handle professional installations, and back up your purchases with an experienced, certified local staff ready to assist with ongoing maintenance and troubleshooting.

How can I request a quote or get more information on product pricing?

You can request a personalized quote by calling either of our showrooms directly or by filling out the contact form on our website. Our team will help you evaluate your backyard dimensions, local codes, and budget to find the perfect fit.

What brands do you partner with for your inventory?

We only partner with industry-leading manufacturers known for reliability and longevity. Our current partnerships include Vogue Pools for durable above-ground structures, Generation Hot Tubs for value-driven hydrotherapy, Hayward Pool Products for cutting-edge equipment, and Brunswick Billiards for premium pool tables.

Do you stock everyday maintenance supplies, or do you only sell large equipment?

We are a full-service leisure store. Alongside major installations, our showrooms are fully stocked with essential pool chemicals, water testing kits, filtration parts, safety covers, and recreational pool toys to keep your systems running smoothly year-round.

What makes an above-ground swimming pool an ideal option for my home?

Above-ground pools are highly versatile, cost-effective, and require a much faster installation timeline than traditional in-ground variants. Models from brands like Vogue Pools utilize resin, steel, or hybrid construction to provide maximum structural durability while fitting comfortably into diverse backyard layouts.

What steps are involved in your pool installation process during the spring and summer?

Our spring and summer pool installations focus on thorough site preparation, which includes professional ground leveling, excavation, and solid base installation. Precision assembly prevents structural stress and liner shifts, ensuring a safe and stable swimming environment for your family.

What are the warning signs that my pool pump or filter needs professional repair?

Common signs of equipment issues include a loud or grinding noise coming from the pump motor, water that remains cloudy despite proper chemical application, or a noticeable drop in water pressure. We stock premium Hayward replacement parts and filters to quickly restore effective circulation.

What should I do if I think my pool liner has a structural leak?

If you notice your pool water dropping faster than normal summer evaporation or find soggy patches of grass around the exterior base of the pool, you likely have a liner leak. Our showrooms supply dependable patch kits for quick repairs, as well as full replacement liners for older, worn systems.

What basic chemicals do I need to keep my pool water clear and safe?

To keep your pool water clear and safe, you need to regularly use a sanitizer (like chlorine or bromine) to kill bacteria, a shocking agent to remove organic waste, an algaecide to stop green algae from growing, and pH balancers. Our team can test your water sample in the store and recommend the exact products needed to keep it balanced.

How can I customize a new hot tub to fit my backyard entertainment goals?

Modern spas offer highly customizable feature packages to match your lifestyle. You can choose layouts optimized with targeted hydrotherapy seating, integrated LED lighting systems, Bluetooth stereos, or vanishing waterfalls to create the perfect nighttime party atmosphere or quiet evening retreat.

Why do you recommend Generation Hot Tubs for backyard installations?

We feature Generation Hot Tubs because they are a family-owned manufacturer committed to craft-focused, affordable engineering. They specialize in building durable, energy-efficient spas that allow homeowners to enjoy a luxury hydrotherapy experience without paying inflated premium prices.

How often should I drain, clean, and refill my residential spa?

For normal household use, we recommend draining and refilling your spa water every three to four months. This process eliminates accumulated chemical residue, refreshes the water, and gives you an opportunity to deep clean the shell and filters using specialized spa supplies from our store.

What style of pool tables do you carry for home game rooms?

We proudly showcase Brunswick Billiards pool tables, an industry standard for heirloom quality and precision play since 1845. Our inventory includes a diverse range of styles, from traditional solid-wood carved leg options to streamlined, modern designs that fit contemporary home decor.

How much physical room clearance do I need to fit a standard pool table?

Room size is critical because players need adequate space to extend their cues. For example, a standard 8-foot pool table generally requires a clear, unobstructed room space of at least 13 feet by 17 feet when playing with standard 57-inch pool cues.

What makes a slate pool table superior to a synthetic or wood alternative?

Precision-ground slate provides a perfectly flat, heavy, and warp-resistant playing surface that ensures a true and consistent ball roll. Brunswick tables feature thick, diamond-honed slate backed by robust internal leveling frames to ensure the table remains perfectly parallel over decades of use.

Do you provide professional delivery, assembly, and leveling for your pool tables?

Yes. Moving and leveling a heavy slate pool table requires specialized technical expertise. Our professional team handles the entire transport, structural assembly, precise mechanical leveling, and felt stretching process to guarantee flawless gameplay from day one.